Field Maintenance and Repair Service Management
We offer to use the Mobiorg Service solution for systematization and increase the transparency of the field maintenance and repair service management.
The dispatcher's web app allows to create Service Order, appoint and notify field specialists, set deadlines, coordinate the work and control full Service Order cycle.
The web app of Supervisor allows to schedule the work of field specialists, implement technological standards for the field work by making checklists, receive the reports on the progress of work from all field specialists.
The Mobiorg mobile app allows field specialists and teams to receive Service orders for execution, report on the progress of work done in group chat.
Field Specialists can attach to their text messages electronic punch lists, acts of completion, reports in the form of completed checklists, confirmed by geo-location marks, photographs, audio recordings.
Email / PUSH / SMS gateway sends notifications to all workers about service order execution status updates.
The dispatcher's web app
Key Features:
- recording a request for service in Service database
- coordination of the service order execution
- preparation of operational reports to Customers on the execution of their requests
- checking the location of field specialists on the map.
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The web app of Supervisor
Key Features:
- implementation of weekly and daily planning
- control of the field work logs
- statistics and analytics of the service work performed
- service specialist KPIs Dashboard.
Service Specialist’s Mobile App
The field specialist receives an assignment in the Mobiorg mobile application in the form of a list of work orders.
The specialist reports about progress of work in a group chat with the dispatcher and the company staff involved in order execution.
Field Specialists can attach to their text messages photographs, comments to them, electronic punch lists, acts of completion and other templates and forms.
Mobiorg mobile app supports the creation of checklists and template electronic forms of punch lists, acts of completion and other documents to improve the efficiency of the field service specialist work.
Electronic forms and document templates are configured when the Mobiorg Service solution is installed.
Checklist lines may include but is not limited to:
- selection a Customer and Facility
- marks and tracks of geolocation
- a list of defects with photographs and audio recordings
- a list of completed works with photographs and audio recordings
- a list of replaced spare parts and supplies with photos
- additional forms and comments.
Email / PUSH / SMS gateway
To save time acts of completion produced on-site can be sent to Customers by e-mail in Word / Excel / PDF format for signing.
Pricing
| Users: | 5 (minimum) | 6 — 15 | 16 — 25 | 26 — 35 | 36 — 50 | more than 50 |
|---|---|---|---|---|---|---|
| Per User/Month | $15 | $12 | $10 | $8 | $7 | On request |
| Templates | 3 | 7 | 10 | 15 | 20 | |
| Cloud Storage | 3 GB | 5 GB | 8 GB | 15 GB | 20 GB | |
| Virtual Disk |
from $100 per month | |||||
| Additional features |
On request | |||||
| 1 — 5 users | |
|---|---|
| Per User/Month | $15 |
| Templates | 3 |
| Cloud Storage | 3 GB |
| Virtual Folders | from $100 per month |
| Additional features | On request |
| 6 — 15 users | |
|---|---|
| Per User/Month | $12 |
| Templates | 7 |
| Cloud Storage | 5 GB |
| Virtual Folders | from $100 per month |
| Additional features | On request |
| 16 — 25 users | |
|---|---|
| Per User/Month | $10 |
| Templates | 10 |
| Cloud Storage | 8 GB |
| Virtual Folders | from $100 per month |
| Additional features | On request |
| 26 — 35 users | |
|---|---|
| Per User/Month | $8 |
| Templates | 15 |
| Cloud Storage | 20 GB |
| Virtual Folders | from $100 per month |
| Additional features | On request |
| 36 — 50 users | |
|---|---|
| Per User/Month | $7 |
| Templates | 20 |
| Cloud Storage | 20 GB |
| Virtual Folders | from $100 per month |
| Additional features | On request |
| more than 50 users | |
|---|---|
| Per User/Month | On request |
| Templates | On request |
| Cloud Storage | On request |
| Virtual Folders | On request |
| Additional features | On request |